The Site is provided by UpHouse Inc., and its affiliates (“us”, “we” or “UpHouse”).
You can deny or withdraw your consent to UpHouse’s collection, use and disclosure of your personal information at any time upon reasonable notice, subject to any legal or contractual requirements. However, if consent is denied or withdrawn, we may not be able to provide certain Services or use of the Site.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site (including in connection with the purchase provision of the Services, your usage and activity). We refer to this automatically collected information, collectively, as “Device Information.”
We collect Device Information using the following technologies:
Additionally, when you fill out an electronic profile on the Site, which is a precondition of purchasing or utilizing any Services, we may collect certain personal information from you, including: your name, email address, address, telephone number, company name, job title and purchase history. We refer to this information, collectively, as “Lead Information.”
We use the Lead Information that we collect generally to stay in touch with individuals who we believe to be prospects for our Services! When in line with the preferences you have shared with us, we may provide you with information or advertising relating to our current and future products or services or other developments with respect to UpHouse and its affiliates and partners (in accordance with Canada’s Anti-Spam Legislation).
We use the Device Information to improve and optimize our Site (for example, by generating analytics about how prospects browse and interact with the Site, and to assess the success of our marketing and advertising campaigns) and the Services we provide. This may include merging Personal Information with data obtained from other users, customers, agents or organizations.
We use Personal Information to respond to your comments and questions, provide customer service and otherwise fill your requests, operate and improve our Site and Services. As part of this we may, from time to time, ask you to take part in research & development and surveys used to measure our performance and improve our Site and Services.
We may collect personal information for other purposes where we have a legal duty or right to do so, or where we have a good faith belief that it is necessary to protect the property or rights of UpHouse.
We do not collect Personal Information for any other purposes, except with your consent.
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site by providing us with analytics services by collecting the type of Personal Information described above: you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Other ways we may share your Personal Information with third parties include the following:
Some of our affiliates or service providers are located in or store information in the United States of America. As such, your Personal Information may be processed in the United States of America and may be accessible to law enforcement and national security authorities of that jurisdiction. By providing your Personal Information to us, you expressly consent to this.
We may also share aggregated or anonymized Personal Information in a form that does not directly identify you.
We do not otherwise provide or sell our customer/user information to third parties.
We do not collect payment information on Crainstorm. This is done through Stripe Payments as an API on the Crainstorm web application. By submitting your payment information you are agreeing to the Stripe Terms of Service.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you submit your information through the Site, we will maintain your Lead Information for our records unless and until you expressly ask us to delete this information. We retain Personal Information only as long as is reasonable to fulfill the purposes for which the information was collected, or for legal or business purposes.
We take reasonable steps (including physical, technological and organizational measures) to help protect your Personal Information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration and destruction.
We make every reasonable effort to ensure that Personal Information is accurate and complete. This may involve requesting further information or updates from our users/customers. We rely on individuals to notify us if there is a change in their Personal Information that may affect their relationship with UpHouse.
You may opt-out of receiving promotional emails from Crainstorm by following the instructions in those emails or by contacting: email@example.com. If you opt-out of promotional emails, we may still send you non-promotional emails, such as emails about your account or our ongoing business relations (including the Services). You may also make requests about changes to your information or removal of your content by following the directions in your account or by contacting: firstname.lastname@example.org.
All the information presented on this Site is presented in good faith and believed to be correct. However, we make no representations or warranties as to the completeness or accuracy of this information.
Information is supplied upon the condition that persons receiving it will make their own determination as to its suitability for their use. In no event will UpHouse be responsible for damages of any nature whatsoever resulting from the use or reliance upon this information.
The GDPR sets out obligations and rights with respect to the personal data of residents of the European Union. We are committed to ensuring that we comply with the requirements of the GDPR. As such, this section outlines additional information relevant to residents of the European Union only. Please see the remainder of this Policy for more information on our privacy practices.Your Rights Relating to Your Personal Data
Subject to some exceptions, the GDPR provides you with the following rights:
You may exercise these rights or find out more about these rights by contacting us at the contact information listed below.Retention and Storage of Personal Data
We are based in Canada and processes personal data in Canada. The European Commission recognizes Canada as providing an adequate level of protection for personal data. Our service providers may process your personal information outside of Canada (such as in the United States of America). When your information is processed outside of the European Union, it may be subject to the laws of and be accessible by legal authorities in such other jurisdictions. We have taken appropriate technical, organizational, and legal steps to secure this information.